Return and Exchange Policy
If for any reason our product does not meet your expectation, contact us for authorization and send it back to us within two weeks of receiving it, undamaged, in an unused condition and with original packaging, and we will exchange or refund the purchase price plus applicable taxes.
Shipping charges are not refundable.
Products are not eligible to be returned or exchanged if:
- Show signs that have been previously installed
- Product that has been modified
- Broken or scratched
- Missing original packaging or partially damaged
Credit Card Payments
We accept Visa, Master Card and Amex
Security & Privacy
We use a shopping cart system which runs on a secure server.
Secure Server Technology. This means that you can enter your personal information and credit card information directly online with us, and that information will be immediately encrypted to assure maximum security of all data. We value your privacy.
In Toronto most small / light weight products are delivered for a small fee of $75.00, by our own truck and crew. There might be additional charges for heavy items, contact us for details.
Go ahead and place your order online, on shipping method, choose "I live outside a major city, send me a shipping quote" then on payment method, choose "contact me for payment" check out and we will then contact you with an accurate shipping quote. You can also send us an email with the product details and your shipping address or call us at 1.866.371.3947
What type of delivery service do you offer?
We use a ground freight service with curb-side delivery. Deliveries are made during business days, Monday to Friday.
The pallet is lowered from the truck onto the curbside, driveway or garage lane, depending on accessibility. It's a good idea to have help to bring the products inside your home or garage.
For local Toronto and GTA deliveries, our own crew will deliver inside your home on the main floor, driveway or garage.
To avoid damages in transit, we inspect every item that is being shipped out. Items are in boxes with styrofoam, on a wooden skid, strapped and protected with extra styrofoam on the outside and then shrink wrapped for a safe trip to you.
Most large items are shipped out within 3-5 days out of our main warehouse in Toronto, smaller items are usually shipped next day via FedEx.
For local Toronto deliveries, our own crew will deliver inside your home on the main floor, driveway or garage.
If you have any other questions about our policies and terms, contact us by email, or by telephone, 416.652.0763 or toll free 1.866.371.3947