Customer Care

Customer Care + Shipping + Policies

Return and Exchange Policy
If for any reason our product does not meet your expectation, contact us for authorization and send it back to us within two weeks of receiving it, undamaged, in an unused condition and with original packaging, and we will exchange or refund the purchase price plus applicable taxes.
Shipping charges are not refundable.

Products are not eligible to be returned or exchanged if:

  • Show signs that have been previously installed
  • Product that has been modified
  • Broken or scratched
  • Missing original packaging or partially damaged

Credit Card Payments
We accept Visa, Master Card and Amex

Security & Privacy
We use a shopping cart system which runs on a secure server.
Secure Server Technology. This means that you can enter your personal information and credit card information directly online with us, and that information will be immediately encrypted to assure maximum security of all data. We value your privacy.


Where do you ship to? and how much does it cost?
We ship most of our products to major cities across Canada.  At this time we do not ship to the USA.
Our shopping cart is automated to give you a fairly accurate and affordable shipping rate to major city centers. If you live outside major cities or in remote areas, additional charges may apply, we will contact you if there are additional charges. Your credit card will never be charged until you confirm the order and shipping charges.
In Toronto most small / light weight products are delivered for a small fee of $95.00, by our own truck and crew. There might be additional charges for heavy items, contact us for details.

I live outside a major City. How can I get a shipping quote?
Go ahead and place your order online, on shipping method, choose "I live outside a major city, send me a shipping quote" then on payment method, choose "contact me for payment" check out and we will then contact you with an accurate shipping quote. You can also send us an email with the product details and your shipping address or call us at 1.866.371.3947

What type of delivery service do you offer?
We use a ground freight service with curb-side delivery. Deliveries are made during business days, Monday to Friday.
The pallet is lowered from the truck onto the curbside, driveway or garage lane, depending on accessibility. It's a good idea to have help to bring the products inside your home or garage.

Do you offer local delivery service in Toronto and GTA?
For local Toronto and GTA deliveries, our own crew will deliver inside your home on the main floor, driveway or garage.

What if there are damaged or defective products in my shipment?
Customer must perform full inspection of products within 48 hours of receiving it. Check the outside of boxes for dents, punctures and crushed cardboard. If there are damages outside the boxes, let the driver know, and inspect the products inside the boxes, before the driver leaves to ensure that there isn't concealed damage.
If upon inspection any defects or damages are found, take pictures and contact us within 48 hours. 
To avoid damages in transit, we inspect every item that is being shipped out. Items are in boxes with styrofoam, on a wooden skid, strapped and protected with extra styrofoam on the outside and then shrink wrapped for a safe trip to you.

How do I know when my order will be delivered?
We let you know when the order is shipped out, and transport company will call you to set up a delivery date and provide you with an approximate time window for delivery.
Most large items are shipped out within 3-5 days out of our main warehouse in Toronto, smaller items are usually shipped next day via FedEx.

Does delivery crew bring items inside?
No. We provide curbside delivery only, freight companies with skidded orders or large boxes will deliver with tail-gate on curbside, driveway or garage lane, depending on accessibility.
For local Toronto deliveries, our own crew will deliver inside your home on the main floor, driveway or garage.

What if I have buyers remorse and want to return for a refund?
Simply contact us and send back the product as per Return and Exchange policy above.
Shipping charges to you and return shipping charges are not refundable

If you have any other questions about our policies and terms, contact us by email, or by telephone, 416.652.0763 or toll free 1.866.371.3947